A new series on resortfees.com , highlighting hotels that delibaretly mislead, make information extremely difficult to find or are downright dishonest regarding their resort fee charges.
Stepping to the plate, the Ramada Plaza in Niagara Falls, Ontario, Canada.
What makes the Ramada Plaza an ‘offender’?
Their Resort Fee isn’t listed on their site. In-fact, it’s barely, if at all, even mentioned.
Here’s a standard room reservation screen from their official website
The Resort Fee isn’t mentioned, except by a small * by Total Cost*. This leads to their Rate Information blurb:
The Resort fee still isn’t mentioned.
Onto the booking screen, the total remains the same and includes the same Rate Information blurb.
At the top the Rate Information blurb is the following:
Other charges may apply for local amenities like safe warranties and telephone access. Please check with the property for further details.
This is the only hint that a Resort Fee is charged. I called the hotel and was informed that the fee was $3.99 per night for use of the pool, business center, and other items that really should be free.
So, in essence, the Ramada sets up a website and then in turn expects you to CALL AND/OR THE HOTEL to get the fee information.
The last time I checked it was 2012. It shouldn’t be a problem for a large hotel corporation to check with a local branch of their chain, find out the fee and then add the information to their site.
Should it?
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